Last Updated: March 20, 2023
Information Collection and Use
Forvio collects information from our customers when they create an account, use our marketing mix modeling services, or communicate with us. The information we collect may include:
- Contact information, such as your name, email address, company name, phone number, username
- Information you provide in messages and forms to us
- Payment information, such as billing address and credit card information
- Usage data, such as the frequency and manner in which our services are used
- Technical information, such as device type, operating system, and IP address
We use this information to provide and improve our services, communicate with our customers, and for internal business purposes, such as billing and customer service.
All connections to customers’ data source APIs and systems, as well as connections from data destinations such as Google Sheets or data warehouses, are SSL encrypted by default.
Data source permissions
Forvio requires customers to give access to read the data from data sources such as Facebook Ads, Google Ads, and Google BigQuery APIs. We will make use of OAuth access tokens by which we access and retrieve the data. Customers can revoke these tokens both from Forvio login management as well as from the data source services themselves.
Forvio only ever requires the minimum amount of permission to read the data, and only when this is necessary for accessing the data needed.
Forvio’s use and transfer of information received from Google APIs to any other app will adhere to Google API Services User Data Policy, including the Limited Use requirements. Learn more here.
Data Sharing and Disclosure
Forvio does not sell or rent, or trade our customers’ personal information to third parties. We may share information with third-party service providers who perform services on our behalf, such as payment processing and data analysis. These third parties are required to maintain the confidentiality and security of the information and are prohibited from using it for any other purpose.
The Services are not directed to, nor intended to be used by, individuals under the age of 13. Forvio does not knowingly collect personal information from individuals under the age of 13. If you become aware that an individual under the age of 13 has provided us with personal information, please contact us immediately as described below. If we become aware that an individual under the age of 13 has provided us with personal information, we will take steps to delete such information.
If you would at any time like to review or change the information in your account or terminate your account, you can:
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.
Forvio reserves the right to use or disclose Personal Data if it has a good faith belief that disclosure is necessary to:
- comply with the law or with legal process served on or to cooperate with any legal investigation;
- protect and defend Forvio’s rights or property of those of its users;
- act in an emergency to protect someone’s safety; or
In all cases, such information will only be disclosed in accordance with applicable laws.
Forvio implements security measures designed to protect our customers’ information from unauthorized access, disclosure, alteration, or destruction. These measures include physical, technical, and administrative controls, such as encryption and secure server hosting.
However, no method of transmission over the internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially reasonable means to protect our customers’ information, we cannot guarantee its absolute security.
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